Course Information

Introduction

This 25-day Problem Solving Executive Diploma develops the knowledge and practical skills required to identify problems, analyze root causes, develop effective solutions and implement improvements within organizations.

The program focuses on root cause analysis, problem-solving tools, creative solution development and testing ideas. Participants will learn how to define problems accurately, use analytical methods, generate innovative solutions and evaluate potential improvements before implementation.

Through practical frameworks, case studies and applied exercises, participants will develop the ability to approach challenges systematically, make better decisions and create sustainable solutions. The final five days are dedicated to a thesis project, where participants apply the problem-solving concepts and tools learned throughout the diploma to analyze a real organizational challenge and develop an improvement plan.

Objectives

By the end of this Executive Diploma, participants will be able to:

1. Apply structured problem-solving approaches to identify, define and analyze organizational challenges.

2. Use root cause analysis methods and problem-solving tools to identify the underlying causes of issues.

3. Develop creative solutions by applying innovative thinking techniques and solution-generation methods.

4. Test and evaluate ideas through structured approaches before implementation.

5. Complete a practical thesis project that applies problem-solving concepts, tools and frameworks to an organizational challenge and presents an improvement plan.

Who Should Attend?

This Executive Diploma is designed for:

1. Managers and team leaders responsible for solving operational and organizational challenges.

2. Project managers and professionals involved in improvement initiatives and decision-making.

3. Operations, quality and process improvement professionals responsible for identifying and resolving issues.

4. Business analysts and consultants supporting organizational performance improvement.

5. Professionals seeking to strengthen their analytical thinking and structured problem-solving capabilities.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Part 2 / 5

Problem-Solving Tools and Techniques

- Exploring practical tools used to analyze and solve organizational problems.
- Applying structured methods to collect and evaluate information.
- Selecting appropriate tools based on the nature of the problem.


Data-Based Problem Analysis

- Using available information to understand problem patterns and trends.
- Applying analytical approaches to support evidence-based decisions.
- Improving problem understanding through accurate data interpretation.


Evaluating Causes and Priorities

- Assessing the impact and importance of identified causes.
- Prioritizing issues based on organizational impact and urgency.
- Developing action priorities based on structured analysis.

Part 3 / 5

Developing Creative Thinking Approaches

- Understanding the role of creativity in effective problem solving.
- Applying techniques to generate new ideas and alternative solutions.
- Encouraging innovative thinking when addressing challenges.


Designing Effective Solutions

- Transforming ideas into practical solutions that address identified problems.
- Evaluating solutions based on feasibility, impact and resources.
- Developing solutions that create sustainable improvements.


Collaborative Solution Development

- Engaging teams and stakeholders in solution creation.
- Using diverse perspectives to improve solution quality.
- Building collaboration during problem-solving processes.

Part 4 / 5

Evaluating Potential Solutions

- Understanding the importance of testing solutions before implementation.
- Assessing ideas based on risks, benefits and expected outcomes.
- Selecting appropriate methods to evaluate proposed solutions.


Implementing Pilot Solutions

- Developing testing approaches for new ideas and improvements.
- Monitoring results and collecting feedback during trials.
- Adjusting solutions based on testing outcomes.


Sustaining Problem-Solving Improvements

- Creating implementation plans for successful solutions.
- Measuring improvement results after implementation.
- Developing continuous improvement practices within organizations.

Part 5 / 5 Executive Diploma Thesis

Problem Solving Improvement Thesis

Day 21: Thesis Definition and Planning

- Identify an organizational problem or improvement opportunity related to the topics covered during the diploma.
- Define the thesis problem statement, objectives and expected outcomes.
- Establish the scope, methodology and approach for the thesis project.


Day 22: Research and Problem Analysis

- Collect relevant information about the selected organizational challenge.
- Apply root cause analysis and problem-solving tools learned during the diploma.
- Analyze causes, impacts and improvement opportunities.


Day 23: Developing Solutions and Testing Approach

- Develop practical solutions based on the analysis findings.
- Create an implementation and testing roadmap.
- Define measures to evaluate solution effectiveness.


Day 24: Thesis Writing and Final Review

- Structure the thesis document using a professional format.
- Review analysis, solutions and testing approach.
- Prepare the executive summary and final presentation materials.


Day 25: Thesis Presentation and Evaluation

- Present the completed problem-solving improvement thesis project.
- Receive feedback and evaluation on the proposed solutions.
- Finalize practical actions for applying problem-solving improvements.